Cancellation Policy

§ 3 Cancellation Policy

Right of revocation
1. You may withdraw your contractual acceptance in writing (e.g. by letter, fax or e-mail) within two weeks without stating grounds, or - if the item is placed at your disposal prior to the expiry of this period - by returning the item. The period shall commence upon receiving this notification, however, not prior to the delivery of the goods to the consignee (in the case of recurring delivery of similar or identical goods, not prior to the delivery of the first partial delivery), nor before we have met our information duties and other duties as defined by the German Civil Code (§ 312c sec. 2 BGB in conjunction with § 1 sec. 1, 2 and 4 BGB-InfoV as well as § 312e sec. 1 clause 1 BGB in conjunction with § 3 BGB-InfoV). The cancellation period is deemed to have been met if the notice of revocation or the item is sent in a timely fashion. The revocation is to be sent to:

Giesebrechtstrasse 1
D- 10629 Berlin
Telefax: +49 (0)30 27 87 44 099

2.Revocation Consequences
In the event of an effective revocation, each party returns any payments received to the other party including any possible benefits derived (e.g. interest). If you are unable or only partly able to return the goods received or are only able to return it/them in a deteriorated condition, you may be obliged to compensate us accordingly. This shall not apply if the deterioration of the goods is exclusively attributable to their examination - as would have been possible in a shop for example. Moreover, you can avoid any duty to provide compensation for deterioration of the goods caused by the intended use not treat the item as if it is your property and desist from all actions which could impair its value. Goods capable of being sent by delivered by post are returned to us at our own risk. You are responsible for any costs associated with returning the goods correspond to those ordered and if the price of the goods to be returned does not exceed EUR 40 or if in the case of a higher price of the goods you have not yet performed the contractually agreed performance at the time of revocation. Otherwise the return consignment is free of charge. Goods that are not suitable for delivery by post shall be collected from your premises. Obligations to refund payments must be met within 30 days. The deadline shall commence for you on the date you sent the notice of withdrawal and for us, following its receipt.
Special notice
3. According to § 312d sec. 4 BGB, the right of revocation doesn’t apply to contracts for the delivery of goods, which are made to customers specifications, are clearly tailor made for personal requirements or goods that, because of their nature, are not suitable for return.

Downlaod Cancellation Policy form